FAQ
We know how important it is to find the perfect cozy space for your cat.
To make your shopping experience as smooth as possible, we’ve gathered the most commonly asked questions about Kitty Cave.
If you need further assistance, feel free to contact our customer support team.
The Kitty cave
What makes the Kitty Cave a must-have for my cat?
Our innovative cat bed provides a secure and cozy space for your feline friend.
Designed with a plush top and a spacious tunnel structure, it offers the perfect hideaway where cats can relax, play, and nap in comfort.
How should I care for and clean my Kitty Cave?
To keep your Kitty Cave in top condition, we recommend spot cleaning with a damp cloth or sponge. Avoid machine washing or excessive water exposure to maintain the durability and structure of the material.
What materials ensure the Kitty Cave’s quality and durability?
The Kitty Cave is crafted from high-density felt, which provides insulating warmth and noise reduction while maintaining a structured yet soft shape.
Its durable, molded design creates a snug, warm, and inviting space for cats to curl up, nap, or play.
How do we guarantee the best experience for your cat?
The Kitty Cave was designed in the USA with a strong focus on comfort, durability, and feline well-being.
Made from high-quality materials, it provides a cozy, secure, and stylish retreat that cats love.
What warranty does the Kitty Cave come with?
We take pride in the quality of our products. The Kitty Cave comes with a 12 month warranty, covering any manufacturing defects so you can buy with confidence.
What if my cat doesn’t like the Kitty Cave?
We want both you and your cat to be happy with the Kitty Cave.
While most cats love its cozy and enclosed design, we offer a hassle-free return policy within 30 days if your cat needs time to adjust.
Delivery & Shipping
How much is shipping, and when will my order arrive?
We offer free shipping on all order.
Delivery times depend on your location, but we recommend allowing 2–7 business days for your order to arrive.
How does the 30-day free returns and exchanges work?
If you need to return or exchange your Kitty Cave, our support team is happy to assist you.
Contact us, and we will provide you with the necessary instructions.
To qualify for a return, the item must be in like-new condition, free from stains or damage.
We recommend keeping the original packaging if you think you might return the product, as all returns must be sent back in their original packaging.
If our inspection team determines that the item does not meet the return criteria, we reserve the right to decline the refund.
Can I cancel or change my order after purchase?
We can modify or cancel your order before it has been processed.
If your order has already been processed, we kindly ask you to wait for delivery and keep the product unopened, so we can assist you further if needed.