Terms of service

This website is operated by Kitty Cave. Throughout the site, the terms "we," "us," and "our" refer to Kitty Cave. By accessing this website and using our services, you acknowledge and agree to comply with all terms, conditions, policies, and notices outlined here.

By visiting our website and/or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), which include any additional terms and policies referenced or linked within this document. These Terms apply to all website users, including but not limited to visitors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these terms, you may not use our services or access this site. If these terms are considered an offer, acceptance is strictly limited to them.

Any new features or tools added to the store will also be subject to these Terms. The latest version of our Terms of Service can always be reviewed on this page. We reserve the right to update, change, or replace any part of these Terms by posting revisions on our website. It is your responsibility to check for updates periodically. Continued use of our site after any changes implies acceptance of the revised terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By using our services, you confirm that you are of legal age in your state or province of residence or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction, including but not limited to copyright and intellectual property laws. You must not transmit viruses, malware, or any other harmful code.

A violation of these Terms may result in immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that certain transmissions, such as technical data, may be transferred unencrypted over networks, except for credit card information, which is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or resell any part of our service or website content without our written consent.

Section headings in this agreement are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information available on this site is inaccurate, incomplete, or outdated. The material provided is for general information only and should not be solely relied upon for decision-making. Any reliance on this information is at your own risk.

We may update site content at any time but are under no obligation to do so. You agree that it is your responsibility to monitor changes on our website.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICING

Product prices are subject to change without notice.

We reserve the right to modify, suspend, or discontinue our Service or any part thereof at any time without notice.

We shall not be liable to you or any third party for any price changes, modifications, suspensions, or discontinuations of our services.

SECTION 5 - PRODUCTS AND SERVICES

Certain products or services may only be available online and in limited quantities. These items may be subject to return or exchange in accordance with our Return Policy.

We have made every effort to accurately display product colors and images, but we cannot guarantee that your screen’s display will be 100% accurate.

We reserve the right to:

  • Limit sales of our products or services to any individual, region, or jurisdiction.
  • Restrict the quantities of any products or services offered.
  • Modify product descriptions or pricing at any time without notice.
  • Discontinue any product at any time.

We do not guarantee that our products, services, or information will meet your expectations, nor do we guarantee that errors will be corrected.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. If a change or cancellation occurs, we may notify you via the contact details provided at checkout.

You agree to provide accurate, complete, and current account information for all purchases. You must promptly update details such as email, billing, and shipping addresses to ensure successful transactions.

For more details, refer to our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. These tools are provided “as is” and “as available” without warranties or liability.

Your use of third-party tools is entirely at your own risk. You should review their terms before using them.

In the future, we may introduce new services or features, which will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, or services on our site may include materials from third parties.

Third-party links may redirect you to websites that we do not control. We are not responsible for their content, accuracy, or policies. Any transactions with third parties are at your own discretion.

Please carefully review third-party policies before engaging in transactions with them.

SECTION 9 - USER COMMENTS AND FEEDBACK

By submitting content (such as reviews, suggestions, or comments), you agree that we may use, edit, publish, and distribute your content without obligation to compensate you.

We may remove content that we deem unlawful, offensive, or violating intellectual property rights.

You agree that your comments will not contain:

  • Unlawful, abusive, or defamatory material.
  • Harmful code (viruses, malware).
  • False or misleading information.

We are not responsible for any comments posted by users or third parties.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS AND OMISSIONS

Occasionally, there may be errors in product descriptions, pricing, promotions, or availability. We reserve the right to correct these errors and to cancel or update orders as needed.

We undertake no obligation to update information unless required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using our site or services for:

  • Illegal activities.
  • Violating intellectual property rights.
  • Harassing or discriminating against others.
  • Uploading malicious code or viruses.

We reserve the right to terminate your access if you violate any prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, error-free service.

Our services and products are provided “as is” and “as available”, without warranties of any kind.

We are not liable for damages resulting from the use of our services, including lost profits, data loss, or indirect damages.

SECTION 14 - GOVERNING LAW

These Terms are governed by and construed under the laws of Vietnam.

SECTION 15 - CHANGES TO TERMS OF SERVICE

The latest version of the Terms of Service will always be available on this page. We reserve the right to modify these Terms at any time.

Your continued use of the site after changes constitutes acceptance of the new Terms.